We are here to help you!
Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered here.
If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to BABEs@thebabeshop.com.
If you have any questions about your order, please add your order number and try to be as descriptive is possible.
We do not ask this to be a pain, but rather to get your questions asked quicker!
Customs charged me extra for my delivery, now what?
We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import.
Sorry for any inconvenience caused, but there is literally nothing we can do about this.
Where do you ship to? I am not from the USA
No worries, we ship worldwide!
I changed my mind, Can I still cancel my order?
As long as your items are not in print yet, you can still cancel your order. When your item is “in print” we cannot cancel anymore since they are already being made. To cancel your order email us at BABEs@thebabeshop.com. Use “Cancel order #ORDERNUMBER” and we will take care of it.
I see I used the wrong address, Can I change this?
As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to BABEs@thebabeshop.com and we will take care of it.
Once the order is shipped out, it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
I ordered the wrong size! Can I change this?
Yes you can, but you have to act quickly. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via BABEs@thebabeshop.com. Do not forget to mention your order number when contacting our team.
What is your Return Policy?
IF YOU NEED TO RETURN, EXCHANGE OR REFUND YOUR ORDER,PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: BABEs@thebabeshop.com
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit an email to BABEs@thebabeshop.com describing the issue and include photos.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you. Any returned shipments that go unclaimed from us for 30 days will be donated to charity.
Returned by Customer – We do not accept any returns without first contacting us to approve the return. We do not generally refund orders for buyer’s remorse or size exchanges. Any Returns or exchanges will be at our discretion.
We Do not accept Returns/Exchanges if :
- You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE INSTRUCTIONS ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
How long will it take to receive my Items?
Please allow 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (Coffee mugs etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.
**97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product is received. For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.
What if the product is damaged in the mail?
We ask for photo verification of the damaged goods sent to BABEs@thebabeshop.com within 7 days of receipt of the item, then we’ll gladly send a replacement at no cost to you.
I just received my purchase and it is the wrong color
Send email to BABEs@thebabeshop.com within 7 days of receipt of the item including a photo of the item and we will review the order and photo. We do not generally allow exchanges for buyers remorse, but if it was an error on our part we will replace it at our expense.
I just received an article of clothing and it is the wrong size
Send email to BABEs@thebabeshop.com withing 7 days of receipt of the item include a photo of the item and we will review the order and photo. We do not generally allow exchanges if you ordered the wrong size, but if it was an error on our part we will replace it at our expense.
MY QUESTION IS NOT ANSWERED IN THE FAQS, WHAT SHOULD I DO?
Thank you for checking our FAQs. If you cannot find the answer to your question, feel free to contact our team.
You can do so by sending an E-mail to BABEs@thebabeshop.com. If it is about an order you made, please be as descriptive as possible and don’t forget include your Order Number.